Terms and Conditions

1. Introduction

MECALIFE SAS, a simplified joint-stock company with a share capital of 31,179.40 euros, registered with the Trade and Companies Register under SIREN number 883 542 771, SIRET 883 542 771 00018, with its registered office at 2 RUE D'AUSTERLITZ, 31000 TOULOUSE, France, represented by its current President (hereinafter "MECALIFE"), publishes and operates the MecaLIFE Service History service accessible at mecalife.com.

2. Purpose

These Terms and Conditions (hereinafter the "T&Cs") aim to define the terms and conditions under which MECALIFE provides access to vehicle service history data to customers, as well as to define the rights and obligations of the parties in this context.

Any use of the services offered by MECALIFE implies the unreserved acceptance of these T&Cs.

3. Service Description

MECALIFE offers a service providing access to official vehicle service history data, extracted directly from automobile manufacturers' databases. The generated report includes:

• History of interventions performed within the manufacturer's official network
• Dates and mileage recorded during these interventions
• Details of operations performed
• Parts replaced

MECALIFE does not guarantee the completeness of the data, which depends on the information available in the manufacturers' databases.

4. Price and Payment Terms

The service price is set at €19 including VAT per service history report.

Payment is made online, securely, by credit card through our payment provider Stripe. Payment data is fully secured and never passes through MECALIFE's servers.

The customer will receive an order confirmation by email, followed by the service history report within 5 to 10 minutes after payment.

5. Refund Policy

MECALIFE commits to fully refund the customer if no service data is found in the manufacturers' databases for the vehicle concerned. This situation occurs in less than 5% of cases.

To obtain a refund, the customer must request it by email at [email protected] within 30 days of receiving the report, specifying the order number and the vehicle identification number (VIN).

The refund will be made using the same payment method as used for the purchase, within a maximum of 14 days following the acceptance of the request.

6. Right of Withdrawal

In accordance with applicable legal provisions, the customer has a period of 14 days from the conclusion of the contract to exercise their right of withdrawal, without having to justify reasons or pay penalties.

However, in accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of services fully executed before the end of the withdrawal period and whose execution began after the consumer's express prior agreement and express waiver of their right of withdrawal.

By ordering a service history report and requesting its immediate execution, the customer expressly waives their right of withdrawal.

7. Intellectual Property

The content of the mecalife.com website and service history reports is the exclusive property of MECALIFE and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and would constitute an infringement sanctioned by Articles L.335-2 et seq. of the Intellectual Property Code.

8. Personal Data Protection

MECALIFE is committed to protecting its customers' personal data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

The collected data is used only in the context of providing the service and is never transmitted to third parties, except for partners involved in providing the service (payment provider, hosting service).

The customer has the right to access, rectify, delete and port their personal data, which they can exercise by contacting MECALIFE at [email protected].

9. Liability

MECALIFE strives to provide information as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies or deficiencies in updating the manufacturers' databases over which it has no control.

The use of information provided in the service history reports is under the sole and entire responsibility of the customer, who assumes all the consequences that may result from it.

10. Applicable Law and Jurisdiction

These T&Cs are governed by French law. In the event of a dispute, French courts will have exclusive jurisdiction.

Prior to any legal action, the parties undertake to seek an amicable solution.

11. Contact

For any questions regarding these T&Cs or the service offered by MECALIFE, the customer can contact the company at the following email address: [email protected]